Ever opened Atomic Wallet only to see your balance listed as zero or a dash (“—”)? First, relax—your coins aren't gone. Instead, it’s usually a simple glitch with connections or setup. Let’s walk through what you can do to fix it in a friendly and effective way.
Atomic Wallet Balance Not Showing? How to Fix
1. Check the Blockchain Explorer
Before anything else, verify that your deposit went through:
Find your transaction hash from the exchange or sender.
Paste it into a block explorer (like Etherscan for ETH or Blockchain for BTC).
If it shows as "Confirmed," your funds are definitely on the blockchain.
If the explorer shows the right balance but Atomic Wallet doesn’t, it’s most likely a display issue.
2. Refresh Your Balance
Atomic Wallet doesn’t always auto-update instantly. Here’s what to do:
Go to the Wallet tab ➝ tap the refresh icon in the top-right corner.
Restart the app completely (use Exit, then reopen) .
Often, these steps alone will make your balance reappear.
3. Check Your Internet Connection (or Use a VPN)
Many users report that poor connectivity keeps Atomic Wallet from fetching the balance from the explorer. If your balance displays as “—”, it almost always means it can't connect.
Switch from Wi‑Fi to mobile data (or vice versa).
Use a VPN (recommended: ProtonVPN or NordVPN) to bypass any regional blocks.
Once the connection is stable, the wallet should load the data again.
4. Be Sure You’re Using the Latest Version
Atomic Wallet updates often resolve glitches.
Visit atomicwallet to check the current version.
In the app, tap the header to confirm you’re up to date.
If you're several versions behind, update the app and then refresh your balance.
5. Reinstall & Clear Cache (If Needed)
If the problem persists—even after refresh and updates—you might need a deeper reset:
Mobile: Clear cache or reinstall the app via Settings ➝ Apps ➝ Atomic Wallet ➝ Clear data.
Desktop: Uninstall, then delete leftover files from AppData or Application Support folders, and reinstall.
After doing this, restore from your 12-word seed phrase. It’s usually the final fix if nothing else works.
6. Confirm Your Seed Phrase (if you restored recently)
Accidentally restoring a different seed can give you a new, empty wallet. If your balance is still missing:
Double-check that your 12-word phrase is typed correctly, in order, with no typos or capital letters.
If you have another device or a saved copy, verify the words there.
Make sure each word is from the BIP-39 dictionary; a wrong word will restore a different account.
If all else checks out, a clean reinstall and restore should bring back your balances.
7. Contact Atomic Customer Service/Help Center
Still missing your balance? It’s time to reach out to the atomic customer service. They can help check logs and investigate deeper issues.
According to Atomic’s support pages, replies typically come back within 24–48 hours.
TL;DR Checklist
Step
What to Do
1
Confirm transaction with block explorer
2
Refresh balance manually and restart app
3
Improve connection or enable a VPN
4
Check you’re on the latest app version
5
Clear cache or reinstall app
6
Verify your 12-word seed, if restored
7
Reach out to atomic customer service with logs and details
Final Thoughts
Seeing a zero or “—” balance in Atomic Wallet is scary, but it almost always means your funds are safe on the blockchain. These steps fix most cases:
Refresh
Upgrade
Connect properly
Reinstall if needed
And if needed, atomic customer service/ is there to support you every step of the way. With the right info, they’ll help get your balance back where it belongs—with you.
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https://website.beacons.ai/deficryptowallets/websites/live/25931c0a-3413-49ef-b72c-07fcc92ede34
https://atomic-customer-service.blogspot.com/2025/07/how-to-set-up-atomic-wallet-account.html
https://www.instapaper.com/read/1840117389
https://atomiccustomerservice.stck.me/
https://cryptoatmexpert.hashnode.dev/atomic-wallet-swap-not-working
https://vocal.media/theChain/atomic-wallet-sync-error-with-solana-sol-easy-fixes
https://writeupcafe.com/atomic-wallet-can-t-withdraw-funds
https://www.promoteproject.com/article/194549/what-to-do-atomic-wallet-balance-not-showing